Luthier-Built Fine Instrument Purchase Policy

When you purchase a luthier-built instrument from Strings By Mail’s Old Mission Guitar Collection we want you to be fully satisfied.

We provide you with a 48 hour approval period from the time the instrument arrives at your location.

If, during the 48 hour approval period you are not fully satisfied with the instrument, you may return it for a full refund (less shipping costs). If you wish to return it, please contact us and we will provide a return shipping label.

After 48 hours the sale will be final.

A refund of the instrument price (less the cost of return shipping), will be issued after the instrument has been returned and inspected.

The customer is responsible for all shipping costs. Shipping costs are non-refundable. If you have any questions please email us through our contact page, or call or text us at 231-421-3773 or Toll free in the USA at 800-513-8271.

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