Strings By Mail FAQ

If you cannot find an answer on this page related to the operation of our website, be sure to contact us. We will respond ASAP.

Shipping

How do I check the shipping fee without committing to checkout?

What shipping options do you offer in the USA?

Do you ship internationally?

Can you ship as a gift to avoid customs fees outside the USA?

Where can I learn more details about shipping?

Payment

How safe is storing a payment card on your website?

Can I use a gift card?

Can I use 2 different credit cards, or a gift card and a credit card to pay for my order?

What are all the payment types accepted and where can I learn more?

Backordered Products (not in stock)

How do I know if a product is out of stock and will backorder?

How long does it take for a product to become available?

Do you charge additional shipping fees for backordered items that ship separately?

Do you charge for backordered items up front?

Coupons & Discounts

Do you offer any discounts or Strings By Mail coupons?

Will a coupon work on top of discounted products?

Can I use more than one coupon code during checkout?