Strings By Mail FAQ

Place items in the cart and then visit the cart. There is a shipping estimator button available to check rates and options.

Flat Rate Any Size order for only $3.95. We also offer USPS, UPS and FedEx options.

Yes. International Priority Airmail is reliable and cost effective. We also offer USPS, UPS and FedEx.

No, we cannot mark international packages as gifts or lower values on invoices.

For full details visit our Shipping page.

Very safe. Strings By Mail does not store your actual card information, rather creates a unique profile pin which allows our processor to rebill you.
   In addition, this pin only works on our website.

Yes, as long as the card has your billing address assigned. You will have to call the number on the back to assign an address for online use.

No, only one payment option is available for online self-service. We can help though! Contact us to pay with two forms of payment.

For full details visit our Payment page.

• In the shopping cart, if there is a back ordered product, you will see quantity in stock and quantity that will backorder (in red).
• Upon clicking the Proceed To Checkout button, you'll see a popup window indicating the quantity that will backorder.
• On the checkout page, the product summary section will display quantity in stock and quantity that will backorder.
• Upon completing your order, the confirmation email will display quantity in stock and quantity that will backorder.
• When your first shipment is delivered, the invoice will contain the dollar amount that will ship separately and what new order number backorders split to.

Some are filled within 24 hours, others a few days and occasionally a few weeks.
In the event of an unusual delay we will contact you at the 2-3 week and 5 week markers to update you on ETA.

No. All backorders ship at no additional cost.

Yes. We find it most convenient for both parties to charge in advance during the first order, which reserves the product.
You have the option to cancel at any time for a full product refund.

Discounts and coupons are available through our newsletters. Sign up to make sure you receive all discounts and coupons offered!

No, it will not combine both. Coupons equal to or less than the discount will not apply.
However, if your coupon is for a greater discount, it will be applied as the higher and only discount.

Yes, as long as they are for different products or uses.
If two different coupons are assigned to the same product, only the higher discount will apply.