Return Authorization Request


Return Policy

  • LIKE NEW RETURNS: Strings By Mail will accept returns in LIKE NEW condition, which are returned within 30 days. Packaging must also be in like new condition. In store credit will be given for returned items and a 15% restocking fee will be applied. Credit will show as a Gift Certificate in your Strings By Mail online account. For more expensive item returns, a $5 maximum restock fee applies plus $1 each additional item.

  • EXCHANGES: Exchanges are not handled by Strings By Mail staff. However customers may apply their in store credit to any new order. Customers are responsible for the cost of shipping returned items back to Strings By Mail and also responsible for the standard shipping costs of any new purchases made with in store credits.

  • DEFECTIVE ITEMS: We at Strings By Mail do our best to only offer the best quality items available. Full refund or credit will be given for any defective item purchased from Strings By Mail and returned within 30 days. Strings By Mail will pay return shipping for defective products. Credit will show as a Gift Certificate in your Strings By Mail online account.

  • 30 DAY FRESHNESS: We work very hard at keeping your strings as fresh as possible. We store all strings in a climate controlled environment and we regularly rotate our stock. For this reason, only unopened strings can be returned and only within 30 days so that all of our customers receive the freshest possible strings.

  • NO RETURNS: All sales on Sheet Music, Books, DVDs and CDs are final, due to copy right laws and industry standards. Due to skin contact, guitar sleeves sales are final.

  • ONLINE RETURN FORM: Please inspect your order immediately upon receipt. Opened, handled and otherwise used strings are not returnable. To return an item, please use the form below for a Return Authorization number. Please allow standard shipping time and an additional 4-5 business days for the return to be processed after it arrives.

  • Strings do break. Strings By Mail will accept returns for strings which immediately have unreasonable problems under normal usage and are therefore clearly defective. However it is an inevitable occurrence that over time strings under tension will occasionally break, possibly develop poor intonation, or otherwise become unplayable. Strings By Mail is not responsible for the varied durability of different products within that context. Additionally instrument intonation will vary with different tension and diameter strings in combination with the many variables from instrument to instrument. We unfortunately cannot accept returns of strings which demonstrate intonation issues due to a mismatch with a given instrument. Also, when breakage occurs with any frequency it is important to have your instrument checked by a qualified luthier for any imperfections that may cause strings to break.

Return Authorization Request
required information = Required Information
optional information = Optional Information
Contact Information
Order Information
  1. Select the type of return you are requesting.
Reason for Return