Contact Us - We Want to Hear From You

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Strings By Mail
13795 Seven Hills Rd
Ofc A
Traverse City, MI 49686-9378
United States

Phone or TEXT: 231-223-7788
Toll Free USA: 800-513-8271
Phone line open Mon - Fri 9:00 AM - 3:00 PM EST

Fax: 231-223-7798

  • We look forward to serving our phone customers, but with a busy phone line we may need to call you back. Please leave us a message if your call is not answered directly.
  • We respond to emails regarding order changes the same business day and try to respond to all other emails within 1 business day.
  • All purchases must be placed via our website or by phone, no walk-in or email orders please.
  • Special Order Requests on products we do not carry must be processed HERE (Michigan residents HERE), not via email.
  • If you'd like to submit your favorite strings for our Strings Choice Database page, please include all of the following: your string set choice (the model on our website), instrument type, year, builder/manufacturer, instrument model, top/side/back woods, pickup type if electric, your name, and a brief comment about why you like your strings.