Contact Us - We Want to Hear From You

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COVID-19 Update:
The ordered Michigan business closure will allow minimal presence, fulfilling of orders will continue at a reduced rate. We urge customers to place orders so they are in line for fulfillment and to expect delays.
Contact us for critical shipments. We will always do our best for you, our valued customers. Thank you for choosing Strings By Mail.
Note: We are not actively answering the phone, but all voicemails go to our email, which is monitored during normal business hours. We will call you back asap.
Strings By Mail
3480 Veterans Drive
Suite A
Traverse City, MI 49684
United States

Phone or TEXT: 231-421-3773
Toll Free USA: 800-513-8271
Phone line open Mon - Fri 9:00 AM - 3:00 PM EST

Fax: 231-421-3776

  • We look forward to serving our phone customers, but with a busy phone line we may need to call you back. Please leave us a message if your call is not answered directly.
  • We respond to emails regarding order changes the same business day and try our best to respond to all other emails within 1 business day.
  • All purchases must be placed via our website or by phone, no walk-in or email orders please.
  • Special Order Requests on products we do not carry must be processed HERE (Michigan residents HERE), not via email.
  • If you'd like to submit your favorite strings for our Strings Choice Database page, please include all of the following: your string set choice (the model on our website), instrument type, year, builder/manufacturer, instrument model, top/side/back woods, pickup type if electric, your name, and a brief comment about why you like your strings.