Contact Us - We Want to Hear From You

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Strings By Mail
3480 Veterans Drive
Suite A
Traverse City, MI 49684
United States

Phone or TEXT: 231-421-3773
Toll Free USA: 800-513-8271
Phone lines open Mon - Fri 9:00 AM - 3:00 PM EST

Fax: 231-421-3776

  • To help answer questions, we've created a FAQ page for your convenience.
  • We look forward to serving our phone customers, but with a busy phone line we may need to call you back. Please leave us a message if your call is not answered directly.
  • We respond to emails regarding order changes the same business day and try our best to respond to all other emails within 1 business day.
  • All purchases must be placed via our website or by phone, no walk-in or email orders please.
  • If we do not carry a product, you can place a Special Order Inquiry HERE (Michigan residents HERE), not via email.
  • If you'd like to submit your favorite strings for our Strings Choice Database page, please include all of the following:
    • your string set choice (the model on our website)
    • instrument type
    • year
    • builder/manufacturer
    • instrument model
    • top/side/back woods
    • pickup type if electric
    • your name
    • a brief comment about why you like your strings of choice
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